Simply Shutters
On-the-Job Training Program
Customer Service Lives at Simply Shutters to Spur Company Growth
Simply Shutters was begun in 1989 by Bruce and Michelle Buechner in the basement of their own home and were able to move into their first facility, a renovated chicken coop, later that year because of hard work, referrals and the city planner requiring them to move out of the basement. They've come a long way since then, doubling in both sales and number of people employed since 2000!
Simply Shutters has since grown into the largest maker and distributor of custom interior shutters on the Gulf Coast. They design, create, finish and install high-end custom interior shutters throughout the Gulf Coast, with sales and installation services available in Alabama in Mobile, Dothan and Huntsville, and in Florida in Pensacola, Fort Walton Beach, Destin and Panama City and in Mississippi in Biloxi, Gulfport and Jackson and in Louisiana in New Orleans.
Simply Shutter's forte is custom work and great customer service because they know both go hand in hand. They will come to your site bringing samples and pictures for your consultation and selection. They will also consult with your builder, architect and/or decorator to assure the compatibility of shutters in your new home. Simply Shutters is committed to producing high quality, hand finished, custom interior shutters and to providing superb customer service to ensure you are completely happy with those shutters, even though that can be challenging sometimes.
With such a difficult and challenging business, it is critical to hire people who have a focus on customer service and Simply Shutters has done that. They believe that their employees can focus on customer service when they get the training they need to do the job right because when you know what you're doing, you don't have to focus on yourself-you are free to focus on the customer.
So Simply Shutters is committed to finding and hiring people with great attitudes and great backgrounds. They believe they have found a way to do that through the Mobile Works On-the-Job Training Program. In rapid succession, they have hired three highly-qualified people found through Mobile Works. Simply Shutters believes they have found the best people for the jobs they had available. People with a commitment to get the job done right. People who believe in customer service.
But they were also people that might have been overlooked by other companies. People who were laid off, in between jobs or needed a little extra training. Simply Shutters was able to hire them and give them each up to six months of training to ensure they became experts. And Simply Shutters was able to get up to 50% of the costs of that training during those six months back to add to their bottom line profit.
Bruce Buechner says he and wife and partner Michelle Buechner have found all that, and more, in the hires they've made through Mobile Works and the On-the-Job Training Program. And they value the experience of laid-off workers like Cheri Doolittle and Nancy Terrell who have so much to offer their company. They value the expertise and invaluable customer relationship building they get from the talents of Bill Osborne. They believe that by hiring overlooked workers they are reaping the benefits and experience of a quality worker who was let go or out of work through no fault of their own or because of life changes such as relocation. They believe they will double their sales over and over again because of their commitment to customer service and hiring and training the right people to provide it.
Bruce Buchner states, "The On-the-Job Training Program should be utilized by every small business to help them grow. It is exciting for us to have a partner in Mobile Works that invests in our business and sends us top people so that we can do what we do best-provide custom interior shutters along with a great customer experience."
Mobile Works is proud to help businesses like Simply Shutters become even more successful and make a difference by hiring great but often overlooked workers like Cheri Doolittle, Nancy Terrell and Bill Osborne. Those workers are now helping Simply Shutters to grow and Simply Shutters is helping Mobile grow. At Mobile Works, we are glad to be a part of that growth.
|